COOKIES POLICY

 

Contents

  1. What is a “cookie”?
  2. How are you informed?
  3. Make your choice about cookies
  4. What categories of cookies does this website use and for what purpose(s)?
  5. Changes to the Cookie Policy
  6. Contacting us

 

This application uses different categories of cookies (subject to your consent when it is required) for our systems to recognise your application for as long as the application is installed on your device. The cookies policy applies to any product or service that links to this policy or incorporates it by reference.

The operator and controller of the website can be found in the Privacy Statement https://ac-mym.servicesgp.mpsa.com/webview/gdpr/privacy?culture=en-GB

Please read this policy carefully before using this application. It explains how we use cookies and how you can manage them.

To go directly to the section to manage this application’s cookies, click “Make your choice about cookies”.

 

1.     What is a “cookie”?

 

A “cookie” is a small file that our application asks your browser to store on your device (computer, smartphone, tablet, etc.), when you visit the MyCitroën app. The word “cookie” is in this policy also used for other digital measurement technologies, such as web beacons.

 

Thanks to cookies, we are able to present you customised application pages that best fit your needs in order to make your experience more personal. We also use third party cookies as indicated in this policy, which are cookies from a domain different than the domain of the MyCitroën app you are visiting, for our advertising and marketing efforts. Some cookies are important for the functionality and are automatically activated when you visit the MyCitroën app. Some cookies allow us to provide you with services and functions that best suit your needs, and to tailor our service to ensure easy and fast operation of the MyCitroën application.

 

2.     How are you informed?

 

The first time you access the MyCitroën application you are informed via a respective banner about the use of cookies and the related cookie category. The individual cookies are described below.

 

3.      Make your choice about cookies

 

You can access our cookies management tool to manage your cookie preferences for each cookie category (except essential cookies, which cannot be switched off in our systems) by clicking the respective button in the cookies banner.

 

In the following section, we will inform you about the cookies used on our MyCitroën app. If you do not agree to the setting of individual cookies, you can deactivate the respective cookie by clicking the provided link. If there are no direct links to deactivation for some cookies, you can restrict the use of cookies in your browser settings.

 

4.     What categories of cookies does this MyCitroën app use and for which purpose(s)?

 

We may use the following categories of cookies on this MyCitroën app:

 

 

  1. Essential cookies enable our users to navigate the MyCitroën app and use its features. These cookies cannot be switched off in our systems. Without these cookies, for example login, will not be possible.
  2.  

We use essential cookies to:

 

    • Ensure that the MyCitroën app functions are executed correctly
    • Allows you to store information about a form that you might have filled in on our MyCitroën app or products, services or information you have selected
    • Allows you to access your personal areas on our website
    • Adapt the MyCitroën app appearance in accordance with your preferences (language, format etc.)
    • Implement security measures when you sign in
    •  

You can set your browser to block or alert you about these cookies, but you may encounter some difficulties to access the MyCitroën app or its services.

 

Please find the description of essential cookies used on our MyCitroën app here:

 

Cookie

Provider

Data / data categories

Purpose(s)

Retention term

Filters categories

PSA Automobiles SA, 2-10 Boulevard de l’Europe 78300 Poissy, France and respective IT service provider IBM GBS France, 17 Avenue de l'Europe, 92275 Bois-Colombes, France 

Navigation preferences

When you access the ‘Explore Brand$’ section, we use the following cookie to keep your current customization of the information categorization for your next visit in this section.

1 day

Removed when application is un-installed

Firebase (Crashlytics)

Google, 1600 Amphitheatre Parkway, Mountain View, California

Event log files on your smart device

Log files for crashes

Unlimited

Removed once app is uninstalled

Loggliest

SolarWinds, Austin, Texas

Event log files on your smart device

Crash files analysis

Unlimited

Removed once app is uninstalled

 

  1. Audience/Performance/Tracking cookies collect information on how users use our application (audience measurement). They help us improve the features of our MyCitroën app, see the areas of greatest interest to our users, and learn more about the effectiveness of our advertising campaigns. All this helps us offer our users the services and functions that best meet their needs. 

We use audience/performance/tracking cookies to:

    • Create statistics on how our application is used
    • See how effective our advertising campaigns are
    • Review non-person-related user behaviour, and thus improve our application
    •  

Some of the performance cookies are provided by authorised third parties, but we do not allow cookies to be used for purposes other than explained in this Policy.

 

Please find the description of audience/performance/tracking cookies used on our application here:

 

Cookie

Provider

Data / data categories

Purpose(s)

Retention term

Cookie-Blocking / withdrawal

Google (GoogleAnalytics -   GoogleAppMeasurement – GoogleDataTransport - GoogleDataTransportCCTSupport – GoogleIDFASupport – GoogleTagManager – GoogleUtilities)

Google, 1600 Amphitheatre Parkway, Mountain View, California

navigation

(Anonymised) audience behaviour understanding

Unlimited

Removed once app is uninstalled

Yes (explicit consent at first launch, modification possible afterwards in Account menu)

 

 

We use marketing/social media cookies to:

    • Send you advertisements which are better adapted to your needs (personalised advertisement)
    • Leverage our communication by creating re-contacts via advertisement
    • Analyse your use of our website for predictive advertising

 

These marketing/social media cookies require your prior consent. If you do not allow these cookies, it should not affect the use of our application.

Please find the description of marketing/social media cookies used on our application here:

 

Cookie

Provider

Data / data categories

Purpose(s)

Retention term

Cookie-Blocking / withdrawal

Salesforce Marketing Cloud

Salesforce (Salesforce.com EMEA Limited, Village 9, Floor 26 Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY, United Kingdom) who is located outside of the European Economic Area (EEA) and therefore in a country without adequate level of data protection. There is no adequacy decision of the European Commission, but there are appropriate safeguards in place, which are in this case respective Binding Corporate Rules (BCRs). In order to obtain a copy please follow this link: https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/Salesforce-Processor-BCR.pdf

 

Customer data

Send accurate notifications about marketing offers & other subject of interest for you

Unlimited

Removed when app is uninstalled

Yes (Explicit consent at 1st login in the application, modification afterwards in Account menu)

Facebook SDK

 

Facebook HQ - 1601 Willow Rd, Menlo Park, California 94025

Navigation

Track if the application was installed through a Facebook campain

Unlimited

Removed when app is uninstalled

No

 

5.     Changes to the Cookie Policy

 

All future changes to our Cookie Policy will be posted on this application. You should therefore periodically review these in order to be aware of changes to our Cookie Policy. We will inform you in case of substantial changes, and seek your consent, where required.

 

6.     Contacting us

The contact details of the controller and the contact details of the data protection officer can be found in the Privacy Policy- https://ac-mym.servicesgp.mpsa.com/webview/gdpr/privacy?culture=en-GB

 

Version: January 2020

 

See our Terms & conditions https://www.citroen.co.uk/terms-and-conditions for the full company details.

See our Privacy Policy- https://ac-mym.servicesgp.mpsa.com/webview/gdpr/privacy?culture=en-GB for more information on how we process your personal data.