1 Types of data being processed / Links to other applications and websites. 1
2 Information about the processing of personal data. 2
2.1 Personal data processed. 2
2.2 Recipients of your personal data: Who we share your information with and why. 4
2.3 Frameworks list used in the application. 7
2.4 Where we will store your personal data. 9
2.5 How long we will keep your personal data for. 9
3 Interaction with social media networks. 9
4.1 Amending your information : 10
4.2 Block/unblock advertising, market research and opinion polls: 10
4.3 Delete your information : 10
4.4 Your right to complain to the Information Commissioner’s Office. 11
4.5 Right to withdraw your consent. 11
5 Changes to the privacy policy. 11
This application is owned and published by us, Automobiles Citroën (the “Manufacturer”), a limited company registered at the Nanterre Trade and Companies Register under number 642 050 199 and whose headquarters are located at 7 Rue Henri Sainte-Claire Déville, 92500 Rueil-Malmaison.
Please read this policy carefully before using this application because it explains how we will process personal data. Using the MyCitroën application indicates that you accept this policy.
Citroën care about your privacy. We collect and process various types of personal data via this application. This includes:
For further details, see section 2.
This application can also contain links to other MyCitroën or Groupe PSA websites / applications or to websites / applications of our Citroën partners, authorised workshops, other affiliated companies or social media websites. When you click on such a link to any of such other MyCitroën or third party websites / applications, please be aware that these websites / applications have their own data privacy policies. Please check their privacy policies when using these websites / applications.
This application can also contain webviews with content of other MyCitroën or Groupe PSA websites or of websites of third parties. MyCitroën is not responsible for third-party content presented in webviews. The information presented therein is the sole responsibility of those website owners. MyCitroën has no control or responsibility for the content of independent websites and provides this external content to its visitors for their convenience. As a result, when you visit a page containing such content, you may be presented with cookies from these third party websites. MyCitroën does not control the distribution of these cookies. Please check the Cookies Policy of MyCitroën or the third party's privacy policy for more information.
Please be informed that MyCitroën cannot accept any responsibility or liability for third party websites.
Your personal data will be processed for registration and administration purposes related to your MyCitroën App services account by us, Automobiles Citroën (the “Manufacturer”), a limited company registered at the Nanterre Trade and Companies Register under number 642 050 199 and whose headquarters are located at 7 Rue Henri Sainte-Claire Déville, 92500 Rueil-Malmaison. as controller as follows:
The data processing is based on Art. 6 (1) 1) b) General Data Protection Regulation (GDPR), on Art. 6 (1) 1) a) GDPR in case you have provided consent.
We as controllers process your personal data as follows:
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Data / Data Categories (mandatory data is marked with an *) |
Purpose(s) |
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1: Personal and contact information: Such as title*, first name*, last name*, address* and postcode, email address*, phone number (home, mobile, work) *, password*, consent to the terms and conditions of use*, security questions and answers*, improvement suggestions
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Information you provide to us when registering, requesting and using our application
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2: Vehicle information: Vehicle Identification Number (VIN) *, mileage |
To let you know about service events required for your vehicle. The VIN can be pre-filled (if you have given your consent, pre-filled by your Dealer / Agent when purchasing or servicing your vehicle) |
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3: Contact preferences: E-mail (our main contact channel for offers and updates and news) SMS, telephone, postal route
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Providing services and communication: Marketing, marketing opinion research purposes, customer services, offers, updates and news, analysis of sales data and contact you in accordance with your contact preferences if applicable and based on your consent.
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4: Retailer/dealer information: Registration number*, VIN*, preferred retailer (sales and/or after-sales)*
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Providing required information for service booking and assistance.
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5: Event log files on your smart device: Preferred language setting, operating system, internet service provider (ISP) and the date/time stamp (statistical data about browser usage and Internet patterns of our users)
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To optimise this application in terms of system performance, usability and providing useful information about our products and services.
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6 : Information collected via cookies |
Please read our Cookie Policy https://ac-mym.servicesgp.mpsa.com/webview/gdpr/cookies?culture=en-GB for detailed information.
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7: If applicable, MyCitroën app data: Acceptance of connected services*
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Provision of connected services and alert notifications. Subscribing to a connected service will require to accept this service’s Terms & conditions at the time of subscription.
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8: Location and coordinates data |
If you agree, these data are used to provide services based on location through Bluetooth connection with your smart device: Find a nearby dealer, find your last vehicle position, display the details of your past trips.
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The data elements marked with asterisk (*) listed above are mandatory and a contractual requirement. You are therefore obliged to provide the data when you register or request certain MyCitroën - or Citroën ID related services. If you don’t provide the information, we cannot fulfil your request.
All Data will be stored while account is active and kept for 10 years after inactivity. In the event that you have given us your consent for marketing purposes, your personal data will be stored for these purposes for three years from your last contact with us.
We disclose your personal information for the below listed purposes to the following recipients:
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Services provided by the MyCitroën app |
Data / Data categories |
Recipients |
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Account self registration in MyCitroën app |
1: Personal and contact information |
PSA Automobiles SA, 2-10 Boulevard de l’Europe 78300 Poissy, France and respective IT service provider IBM GBS France, 17 Avenue de l'Europe, 92275 Bois-Colombes, France |
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Account management in MyCitroën app (Change contact information, consent) |
1: Personal and contact information 3: Contact preferences |
PSA Automobiles SA, 2-10 Boulevard de l’Europe 78300 Poissy, France and respective IT service provider IBM GBS France, 17 Avenue de l'Europe, 92275 Bois-Colombes, France |
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· Vehicle location · Share my location · Complete my route · Find the nearest dealership · Driving & trips management |
8: Location and coordinates data |
Google Commerce Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
For translation of coordinates: When you use these features, we only send anonymized GPS coordinates to the Google APIs. |
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· Mobility pass Flexilease : Point balance display for vehicle rental Citroën |
1: Personal and contact information 2: Vehicle information
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PSA Automobiles SA, 2-10 Boulevard de l’Europe 78300 Poissy, France and respective IT service provider IBM GBS France, 17 Avenue de l'Europe, 92275 Bois-Colombes, France |
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· Availability of Update for Vehicle Software / navigation system / tactile touch screen |
2: Vehicle information |
PSA Automobiles SA, 2-10 Boulevard de l’Europe 78300 Poissy, France and respective IT service provider IBM GBS France, 17 Avenue de l'Europe, 92275 Bois-Colombes, France
HERE Europe B.V., Kennedyplein 222, 5611 ZT Eindhoven, Netherlands |
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· Vehicle rating on the Advisor site
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1: Personal and contact information 2: Vehicle information 4: Retailer/dealer information |
PSA Automobiles SA, 2-10 Boulevard de l’Europe 78300 Poissy, France and respective IT service provider IBM GBS France, 17 Avenue de l'Europe, 92275 Bois-Colombes, France |
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· Vehicle alerts such as fluid levels, mileage · Maintenance servicing · Notifications (preferred dealer specific service offers, services, customer communication, vehicle status, service predictions, diagnostic and maintenance alert) |
1: Personal and contact information 2: Vehicle information 3: Contact preferences 4: Retailer/dealer information 7: Citroën iD data |
Your selected and/or preferred Citroën Retailer if required. Respective service provider of your selected and/or preferred MyCitroën Retailer.
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Citroën Assistance
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4: Retailer/dealer information |
Your selected and/or preferred Citroën Retailer if required.
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Book an appointment |
1: Personal and contact information 2: Vehicle information
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Your selected and/or preferred Citroën Retailer if required.
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Connected services (information and subscription) |
1: Personal and contact information 2: Vehicle information
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PSA Automobiles SA (PSA ), 2-10 Boulevard de l’Europe 78300 Poissy, France |
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Feedbacks & suggestions
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1: Personal and contact information |
PSA Automobiles SA (PSA ), 2-10 Boulevard de l’Europe 78300 Poissy, France |
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Application quality monitoring and analytics
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5: Event log files on your smart device 6 : Information collected via cookies |
Google, 1600 Amphitheatre Parkway, Mountain View, California, United States of America
Android only (log analysis tool) : SolarWinds, Austin Texas
PSA Automobiles SA (PSA), 2-10 Boulevard de l’Europe 78300 Poissy, France
We also disclose your personal data to the respective ITService provider Capgemini (Capgemini Technology Services, 5/7 rue Frédéric Clavel – 92287 Suresnes Cedex - France) who engages other (sub-) processors who are located outside of the European Economic Area (EEA) and therefore in a country without adequate level of data protection. There is no adequacy decision of the European Commission, but there are appropriate safeguards in place, which are in this case respective Binding Corporate Rules (BCR’s). In order to obtain a copy please follow this link: https://www.capgemini.com/resources/capgeminibinding-corporate-rules/
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Analytics used for our Business Intelligence |
6 : Informations collected via cookies |
Please read our Cookie Policy https://ac-mym.servicesgp.mpsa.com/webview/gdpr/cookies?culture=en-GB for detailed information.
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Brand communications (if accepted in your preferences) |
1: Personal and contact information 2: Vehicle information 3: Contact preferences 4: Retailer/dealer information
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Salesforce (Salesforce.com EMEA Limited, Village 9, Floor 26 Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY, United Kingdom) who is located outside of the European Economic Area (EEA) and therefore in a country without adequate level of data protection. There is no adequacy decision of the European Commission, but there are appropriate safeguards in place, which are in this case respective Binding Corporate Rules (BCRs). In order to obtain a copy please follow this link: https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/misc/Salesforce-Processor-BCR.pdf
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Your personal data will be stored for ten years after inactivity.
Customer care and assistance via Social Media
You may contact Citroën also via our Social Media Channels. E.g., if you send us a message or post something on our Social Media Channels, we may use the information in your message or post to follow-up with you on the issue you contacted us for via the Social Media Channel which you used. In order to give you the assistance you requested, we may ask you to provide via direct or private message further information such as details on the issue, name, email, VIN, phone, location (city/state) and/or make, model and year of the vehicle. The information you provide will not be used for direct marketing; market research for service and product improvement will only be carried out on bases of aggregated (anonymised) data.
Please note that you should not include any sensitive data (such as information on racial or ethnic origin, political opinions, religious or philosophical convictions, or health) into you post or message. Be aware that if you post something on a public Social Media Channel, anyone might be able to read it.
As data subject, you have the right of access, right to rectification, right to erasure (right to be forgotten), right to restriction of processing, right to data portability, right to object to processing of personal data concerning you which is based on Art. 6 (1) e) or f) GDPR or where the personal data are processed for direct marketing purposes in accordance with the applicable law.
Please note that your above-mentioned rights are restricted by law and must be fulfilled by us possibly only under certain conditions.
If you have submitted personal information to us as part of your registration with MyCitroën, this corresponds with the information stored in your profile data. If you make changes to your profile, they are also amended in our database.
You may either allow or disallow us to process your personal data for marketing purposes. Please proceed as follows:
If you would like to delete or deactivate your account, please log in to MyCitroën with the e-mail address and password specified in your registration. You can then delete specific information from ‘MyProfile’ or you can deactivate your entire MyCitroën app account. To do this, click the ‘Unsubscribe’ button in My Profile section and confirm this action.
Deactivating your account will not change your communication preference choices. To opt out of being contacted, please update your communication preferences before selecting the ‘Unsubscribe’ option.
By removing your MyCitroën app subscription, your MyCitroën Web account will not be deleted.
In order to remove or deactivate your MyCitroën Web, please login directly and follow the instructions of the respective platform. If you want to exercise your above-mentioned rights or delete your account completely please send an email to
To exercise your right to lodge a complaint (Art. 77 GDPR) please contact the Information Commissioners Office through their website www.ico.org.uk , by phone on 0303 123 1113 or by post at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
Where we process your personal data based on your consent, you have the right to withdraw your consent at any time. To do so please change your settings or send an email to dataprotectionuk@mpsa.com
The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
All future changes to our Privacy Policy will be posted on this website. You should therefore periodically review these for changes to our Privacy Policy.
Citroën Automobiles UK Ltd, Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND. Online Contact Form: https://citroen-uk-en.custhelp.com/app/ask
Contact details of the Data Protection Officer
Head of Compliance, c/o Citroën Customer Care, Citroën UK Ltd, Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND. Email: dataprotectionuk@mpsa.com
Version: January 2020
See our Terms & Conditions for the full company details https://www.citroen.co.uk/terms-and-conditions